Returns & Exchanges

 

Exchanging an item/order
Should you wish to return any item for exchange, we need you to let us know within 10 calendar days of you receiving the goods by email on [email protected]. We would draw to your attention to the fact that goods for exchange can only be accepted if the original order was placed directly with us through our website – https://www.tiktokca.shop/

Please note, that goods which are not in a re-saleable condition, that have been used, or that show signs of excessive handling will not be accepted unless the goods were damaged or faulty when received. We define excessive handling as “additional handling beyond what would be considered reasonable to ascertain the nature and characteristics of the goods in question”.

Additionally, we are not able to accept goods that were “made to order” for an exchange unless they are faulty. Returned goods will need to be sent at your own cost, unless an item is shown to be faulty when received. Returns processed using our returns portal incur a return fee of £5.75 per order.

All returns should be sent to:

508 Millburn Ave, Short Hills, NJ 07078

Returning an order for a refund
Should you wish to return any item for a refund, the item must be returned unused and in its original condition (including all labels and tags intact), along with proof of purchase within 28 days of receipt of the goods. We will then provide an exchange or refund, as long as your returned product meets our terms and conditions. Returns processed using our returns portal incur a return fee of £5.75 per order. Any items requested for return/returned after the 28 day return period will be issued store credit at our sole discretion.

Please note, that goods which are not in a re-saleable condition, that have been used, or that show signs of excessive handling will not be accepted unless the goods were damaged or faulty when received. We define excessive handling as “additional handling beyond what would be considered reasonable to ascertain the nature and characteristics of the goods in question”.

Additionally, we are not able to accept goods that were “made to order” for an exchange unless they are faulty.

Please be aware that your refund will only be processed once the returned item/s have been received by us and checked by our specialists which can take up to 14 days.

Returning a faulty item
If your product develops a fault within 30 days of purchase, please contact our Customer Service team on +1 973-376-4744 or via email [email protected] and return with proof of purchase and we can repair, refund, or exchange the item.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

When creating a return on our portal, fees will be charged but these may be waived depending on whether we deem the item as faulty.

Returning a Made-to-Measure item
Made-to-measure, personalised and bespoke orders cannot be returned unless found to be faulty or defective. If the goods are found to be defective, follow the procedure set out above and we will do all we can to either send out a brand-new item or offer a full refund